Frequently Asked Questions
Everything you need to know about your Charged Cycle Works experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn apparel in its original packaging. Simply visit our online returns portal to generate a prepaid shipping label.
How should I care for my technical riding gear?
To preserve the integrity of our high-performance fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and fabric softeners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.